Welcome to Episode 073 of the #PaxEx Podcast, which tracks the evolution of the airline passenger experience.
In this episode, co-hosts Max Flight and Mary Kirby discuss how the COVID-19 crisis has dramatically altered PaxEx, and whether some changes – like the axing of change fees by US legacy airlines – will be permanent.
They also consider how the inflight connectivity landscape is being reshaped in the face of sector consolidation and heightened passenger expectations, and share their thoughts on how the broader aviation industry will recover from the pandemic.