Our guest for this episode is Nik Loukas, an airline consultant who specializes in buy-on-board food and beverage programs. He is author of the popular web site, Inflight Feed, and has become the go-to expert on the subject of onboard dining.
Welcome to Episode 013 of the #PaxEx Podcast.
In this episode we discuss IATA's latest findings about unruly passengers, and consider how alcohol plays a major role in many incidents. We address whether airport bartenders could be more proactive about not serving clearly intoxicated passengers pre-flight, and how crew are trained to try and diffuse air rage incidents when they do happen on board.
We also chat about United Airlines' recent decision to back down from a controversial ban on booze for flight attendants, and Nik gives us his perspective about empowering crew. And we take a fresh look at the hazards that crew must grapple with, including onboard fires.
Last but not least, Nik shares his knowledge of foodie trends in-flight, and asks us to consider the challenges faced by airlines as they serve up meals to 300 passengers. Nik also suggests we view inflight dining as its own form of entertainment, and he makes us look at those little packets of cheese in a whole new way!